Privacy Policy

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, nationality, and address.
• Profile Information: Photos, biography, skills, experience, and preferences submitted during registration.
• Payment Information: Billing details processed securely through Stripe. We do not store full card numbers on our servers.
• Communication Data: Messages sent between users through our platform chat system.
• Usage Data: IP address, browser type, pages visited, and time spent on the platform.

• To create and manage your account on the platform.
• To facilitate matching between host families and au pairs.
• To process payments and manage subscriptions.
• To send transactional emails such as registration confirmations and notifications.
• To improve our platform and user experience.
• To comply with legal obligations.

We do not sell your personal information. We may share your information with:

• Other Users: Profile information visible to matched or subscribed users on the platform.
• Service Providers: Third-party providers such as Stripe (payments) and email service providers, bound by confidentiality agreements.
• Legal Authorities: When required by law or to protect the rights and safety of our users.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at hello@aupairfilipina.com.

We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze usage. You may disable cookies through your browser settings, though some features of the platform may not function properly without them.

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.

To exercise any of these rights, contact us at hello@aupairfilipina.com.

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

For any privacy-related questions or concerns, contact us at:

TransCareers International
Hayward, California, USA · Makati City, Philippines
Email: hello@aupairfilipina.com
Website: www.aupairfilipina.com